Carlito Marcelo
About Carlito Marcelo
Carlito Marcelo is a Product Support Specialist at Airbase with extensive experience in technical support and customer experience management.
Title
Currently, Carlito Marcelo holds the position of Product Support Specialist at Airbase. In this role, he focuses on ensuring customer satisfaction and addressing any issues related to the product's functionality.
Current Company: Airbase
Carlito Marcelo works at Airbase as a Product Support Specialist. His responsibilities include providing technical support, troubleshooting issues, and helping customers maximize their use of Airbase’s offerings. He aims to enhance the customer experience and assist users in overcoming any challenges they face with the product.
Previous Role at Intuit
Prior to joining Airbase, Carlito Marcelo worked at Intuit as a PH Support Manager for six months, from 2020 to 2021. During his time at Intuit, based in the Philippines, he led a team focused on customer support, ensuring that customer queries and issues were efficiently handled.
Roles at TradeGecko
Carlito Marcelo has extensive experience from his tenure at TradeGecko, spanning several roles. He started as Technical Support in 2014 and served in this role for six years in Alabang, Muntinlupa City. He then progressed to Technical Support Team Lead, a position he held from 2016 to 2020 in NCR - National Capital Region, Philippines. Eventually, he became the PH Support Manager from 2019 to 2020, overseeing customer support in BGC Philippines.
Career Interests
Carlito Marcelo has expressed a strong passion for helping customers grow with the products and services he supports. He enjoys managing Customer Experience Teams and has a keen interest in Technical Support. He is also driven by new challenges and actively seeks opportunities for personal and professional growth.