Colleen Malone
About Colleen Malone
Colleen Malone is a Customer Success Manager at Airbase with a diverse background in customer success, project management, and marketing.
Current Position at Airbase
Colleen Malone currently holds the position of Customer Success Manager at Airbase. In this role, she is responsible for ensuring clients are maximizing their use of the company's financial software solutions. She focuses on client retention, onboarding processes, and strategic account management to drive customer satisfaction and long-term partnerships.
Previous Roles in Customer Success
Before becoming a Customer Success Manager at Airbase, Colleen worked as a Customer Success Associate at the same company for seven months in 2022. She also served as a Customer Success Manager at Screencastify in 2021 for seven months. In these roles, she developed and executed strategies to enhance the customer journey and increase product adoption.
Project Leadership and Panel Participation
At Airbase, Colleen led a significant project that improved customer onboarding efficiency by 30%, showcasing her strong project management skills. She also participated in a panel discussion on customer retention strategies at the 2022 Customer Success Summit, sharing her insights and experiences with industry peers.
Educational Background
Colleen Malone studied Marketing with a Minor in Psychology at Chestnut Hill College, completing her studies from 2012 to 2016. Additionally, she studied at Regent's University London with the same academic focus. She received a certification in Customer Success Management from SuccessHACKER in 2021, further honing her expertise in the field.
Early Career and Internships
Colleen has a diverse professional background that includes roles as an Executive Assistant and Project Manager at AIME, Admissions Specialist at The University of Pennsylvania, and Enrollment Management Coordinator at The College of Global Studies at Arcadia University. Her early career also featured internships in marketing and office administration, providing a solid foundation for her skills in client management and operational efficiency.