Kallen Bakas
About Kallen Bakas
Kallen Bakas is the Director of Customer Support at Airbase with 9 years of experience managing customer support teams at SaaS companies.
Title
Kallen Bakas is the Director of Customer Support at Airbase. In this role, Bakas focuses on overseeing and optimizing customer support operations, enhancing efficiency, and ensuring high levels of customer satisfaction.
Professional Experience at Airbase
Kallen Bakas currently serves as the Director of Customer Support at Airbase. In this position, Bakas employs a wealth of experience in managing customer support teams, particularly within SaaS companies. Specializing in self-service and low-touch support models, Bakas aims to help agents build their knowledge and skills to provide exceptional customer service.
Previous Experience at Illuminate Education, Inc.
Kallen Bakas has held multiple leadership roles at Illuminate Education, Inc., including Director of Customer Support from 2018 to 2022 and Senior Manager/Director from 2017 to 2018 in the Greater Boston Area. Prior to these positions, Bakas also served as Support Leadership, Manager from 2014 to 2017. Throughout these roles, Bakas focused on optimizing support operations and enhancing customer satisfaction.
Involvement with Support Driven
Kallen Bakas is an active member of Support Driven, where they engage with a community of support leaders and professionals. This role involves staying updated on industry trends and exchanging insights to continually improve customer support strategies.
Education and Expertise
Kallen Bakas holds a Bachelor's Degree from the College of the Holy Cross. With 9 years of experience in managing customer support teams at SaaS companies, Bakas has developed expertise in creating and managing self-service and low-touch support models. This experience contributes to Bakas's ability to optimize support operations and improve customer satisfaction.