Ma. Lourdes Gonzales
About Ma. Lourdes Gonzales
Ma. Lourdes Gonzales is the Manager of Customer Onboarding at Airbase, with over 15 years of experience in the Business Process Outsourcing industry.
Current Role at Airbase
Ma. Lourdes Gonzales currently holds the position of Manager, Customer Onboarding at Airbase. In her role, she is responsible for guiding new customers through the onboarding process, ensuring a smooth transition and effective use of Airbase's products and services. Her work involves close collaboration with clients to understand their needs and provide tailored support and solutions.
Previous Roles at Airbase and RealPage, Inc.
Before her current position, Ma. Lourdes Gonzales served as Partner Onboarding Manager at Airbase for two months in 2021-2022. Prior to that, she worked as Financial Account Manager III at RealPage, Inc. from 2020 to 2021 in the Philippines. During her tenure at RealPage, Inc., she managed financial accounts and played a critical role in account management and customer support.
Key Positions at Cognizant and ADP
From 2017 to 2020, Ma. Lourdes Gonzales was with Cognizant as a Process Specialist in the National Capital Region, Philippines. Earlier, she worked at ADP as an Implementation Consultant - US Payroll from 2015 to 2017, where she focused on payroll system implementation and client consulting, bringing extensive implementation expertise to her role.
Early Career and Technical Support Experience
Ma. Lourdes Gonzales began her career at eTelecare Global Solutions as Technical Support - Intuit QuickBooks Financial Software from 2006 to 2011. She then moved on to work at Convergys as Quality Evaluator - Intuit QuickBooks Financial Software from 2011 to 2015. In these roles, she gained significant experience in technical support and software quality evaluation, forming a solid foundation for her later positions.
Educational Background
Ma. Lourdes Gonzales holds two Bachelor of Science degrees from the Polytechnic University of the Philippines. She earned her first degree in Accounting from 2004 to 2007 and a second degree in Entrepreneurial Management from 2007 to 2010. Her educational background has provided her with a robust foundation in financial management and entrepreneurial practices.
Expertise in Business Process Outsourcing
With over 15 years of experience in the Business Process Outsourcing industry, Ma. Lourdes Gonzales specializes in SaaS, Customer Onboarding, Financial Accounting, Payroll/Project Implementation, and Quality Assurance. She is experienced in project planning, implementation, and execution, with a proven ability to support multiple complex projects effectively.