Miranda Williams
About Miranda Williams
Miranda Williams is a Customer Success Manager at Airbase with extensive experience in customer satisfaction and retention, having previously held leadership roles at Staffbase and Bananatag.
Company
Miranda Williams is currently working at Airbase. Her role at the company is Customer Success Manager. Airbase is known for its focus on providing companies with integrated spend management solutions.
Title
Miranda Williams holds the position of Customer Success Manager at Airbase. In this capacity, she is responsible for ensuring that customers achieve their desired outcomes while using the company's products and services.
Professional Experience at Staffbase
Miranda Williams served as Team Lead, Corporate Customer Success, North America at Staffbase for 4 months in 2023. Prior to that, she was Team Lead, Customer Success, West Coast, from 2021 to 2023, working in Kelowna, British Columbia, Canada. She guided and supported a team through a company merger, showing strong leadership skills.
Professional Experience at Bananatag
Miranda Williams worked at Bananatag in multiple roles. She served as Senior Account Manager from 2020 to 2021, and as Account Executive from 2018 to 2020 in Kelowna, British Columbia. Before that, she was in Sales Development from 2017 to 2018. In each role, she developed innovative strategies to enhance customer experience and collaborated with sales, marketing, and product development departments.
Early Career Roles
Miranda Williams began her career in customer-facing roles. She worked as a Front Desk Agent at Hotel Zed from 2016 to 2017 and as an Assistant Manager at LIDS Sports Group from 2013 to 2016 in Kelowna, British Columbia. These roles helped her build a foundation in customer satisfaction and retention.
Education and Expertise
Miranda Williams studied General Studies at Okanagan College. Her expertise includes a deep understanding of customer satisfaction and retention, as well as a keen ability to identify and address customer needs. She has successfully led cross-functional teams and developed strategies to align business objectives with customer goals.