Vishal Lahoti
About Vishal Lahoti
Vishal Lahoti is the Senior Director of Operations at Airbase in Hyderabad, India, with over 17 years of experience in customer experience, trust, and operations.
Current Role as Senior Director Of Operations at Airbase
Vishal Lahoti currently holds the position of Senior Director of Operations at Airbase, located in Hyderabad, India. Since joining Airbase in August 2021, Lahoti has been responsible for overseeing various aspects of operational management, contributing to the company's strategic growth. His role encapsulates areas such as process optimization, service delivery, and program management.
Previous Role at Amazon
At Amazon, Vishal Lahoti spent seven years from 2013 to 2020, leading the Customer Trust Operations in the Hyderabad Area, India. His role involved ensuring customer satisfaction and trust, implementing strategies to enhance the customer service experience, and managing operational risks. His tenure at Amazon significantly contributed to his extensive experience in customer trust and operational management.
Experience at Accenture and Infosys
Vishal Lahoti worked at Accenture as an Associate Manager for a year between 2012 and 2013, where he managed various initiatives in the Hyderabad area. Prior to that, he spent eight years at Infosys from 2004 to 2012 as a Lead Consultant. During his time at Infosys, he was involved in consulting on key projects, focusing on product operations, customer support, and service delivery.
Educational Background
Vishal Lahoti completed his PGDM (MBA) specializing in Operations and Marketing from the Indian Institute of Management, Lucknow, from 2002 to 2004. He also holds a Bachelor of Engineering degree in Computer Science from Visvesvaraya National Institute of Technology, attained between 1997 and 2001. His academic background laid a strong foundation for his career in operations and management.
Professional Experience and Expertise
With over 17 years of professional experience, Vishal Lahoti has a diverse background in customer experience and trust, customer support, product operations, program management, and service delivery. His roles at leading organizations such as Airbase, Amazon, Accenture, and Infosys have equipped him with a robust skill set, making him a seasoned expert in operational and strategic management.