Agata Bach
About Agata Bach
Agata Bach is a People Operations Specialist at AirHelp, where she has worked since 2016. She has a background in customer care and holds a Master's degree in Sociology and a Post-graduate degree in Media Marketing and Advertising from the University of Gdansk.
Work at AirHelp
Agata Bach has been employed at AirHelp since 2016, serving as a People Operations Specialist. In this role, she supports the international customer relations team by providing assistance through various communication channels, including email, phone, and chat. Her responsibilities also include involvement in claim assessment, where she collects necessary documentation and manages claims. Her tenure at AirHelp spans over eight years, during which she has contributed to enhancing customer service operations.
Education and Expertise
Agata Bach studied at the University of Gdansk, where she earned a Master's degree in Sociology from 2010 to 2015. She furthered her education with post-graduate studies in Media Marketing and Advertising at the same university from 2015 to 2017. This educational background provides her with a strong foundation in understanding customer behavior and effective communication strategies, which are essential in her current role in People Operations.
Background
Before joining AirHelp, Agata Bach gained experience in customer service and operations. She worked at Cortland as a Customer Care representative from 2013 to 2014 and later served as an Assistant in the Customer Experience / Mystery Shopping department at PBS Sp. z o.o. from 2015 to 2016. Additionally, she completed a five-month internship at Instytut Kultury Miejskiej in Gdańsk from 2014 to 2015, where she developed her skills in a professional setting.
Professional Experience
Agata Bach's professional experience includes various roles focused on customer service and operations. At Cortland, she worked in customer care for one year, enhancing her skills in client interaction. Her role at PBS Sp. z o.o. involved assisting in customer experience initiatives, which contributed to her understanding of customer needs. These experiences have equipped her with the skills necessary for her current position at AirHelp.