Daniel Mardas
About Daniel Mardas
Daniel Mardas is a Legal Process Coordinator at AirHelp, where he has worked since 2020. He has extensive experience in customer service and team leadership roles across various companies, including Transcom and GREENYARD FLOWERS UK LTD.
Current Role at AirHelp
Daniel Mardas serves as a Legal Process Coordinator at AirHelp, a position he has held since 2020. In this role, he is responsible for overseeing legal processes within the organization. His work focuses on ensuring compliance and efficiency in legal operations, contributing to the overall mission of AirHelp in assisting air passengers with their rights.
Previous Experience at Transcom
Daniel Mardas has extensive experience with Transcom, where he held multiple roles. He started as a Customer Service Advisor in 2013 for four months, later advancing to a Call Center Team Lead from 2014 to 2017, serving for three years. His time at Transcom provided him with a solid foundation in customer service and team leadership.
Manufacturing Leadership Roles
In 2012, Daniel Mardas worked as a Manufacturing Team Lead at both GREENYARD FLOWERS UK LTD and Pro-Force Limited. His tenure at GREENYARD FLOWERS lasted three months, while at Pro-Force Limited, he served for two months. These positions involved overseeing manufacturing processes and managing teams in the production environment.
Experience in Call Center Management
Daniel Mardas has significant experience in call center management. He worked as a Call Center Team Lead at Direct Call from 2018 to 2019 for nine months and at CCIG from 2017 to 2018 for one year. His roles involved leading teams, improving customer service operations, and enhancing team performance.
Education and Expertise
Daniel Mardas studied at Wyższa Szkoła Bankowa w Gdańsku, where he achieved qualifications in IT and Econometrics. This educational background supports his roles in both legal processes and customer service, combining technical skills with analytical capabilities.