Ewa Marszalek
About Ewa Marszalek
Ewa Marszalek is a Software Tester currently employed at AirHelp since 2017. She has a diverse background in customer service and administration, having previously worked for Ryanair, Sabre Corporation, and HEINEKEN, and holds multiple degrees from the University of Gdansk and the University of Cambridge.
Work at AirHelp
Ewa Marszalek has been employed at AirHelp as a Software Tester since 2017. In this role, she contributes to the development and testing of software solutions that assist air passengers in claiming compensation for flight disruptions. Her work is essential in ensuring the functionality and reliability of the software products offered by AirHelp.
Previous Experience in Aviation and Customer Service
Before joining AirHelp, Ewa Marszalek worked at Ryanair from 2006 to 2010. During her four years as a Flight Attendant and Cabin Services Supervisor, she was based in Stockholm and Bournemouth. This experience provided her with valuable skills in customer service and operational procedures within the aviation industry.
Career at Sabre Corporation
Ewa Marszalek held multiple positions at Sabre Corporation. She worked as an Escalated Care Executive from 2010 to 2014, followed by a role as Applications Systems Analyst from 2015 to 2016. Her tenure at Sabre involved addressing customer issues and analyzing applications, contributing to the overall efficiency of the company's services.
Educational Background
Ewa Marszalek studied at the University of Gdansk, where she earned two Master's degrees in Polish Language and Literature and Sociology between 1999 and 2005. Additionally, she studied at the University of Cambridge, achieving the First Certificate in English (FCE) and Certificate in Advanced English (CAE). She also completed a course in Negotiation Techniques at Avenhansen.
Experience at HEINEKEN
Ewa Marszalek worked at HEINEKEN as an OtC Administrator for nine months in 2014 to 2015. In this role, she managed order-to-cash processes, contributing to the financial and operational efficiency of the organization.