Giacomo Alfiero
About Giacomo Alfiero
Giacomo Alfiero is a Senior Team Leader at Airhelp in Berlin, Germany, where he has worked since 2018. He has a background in copywriting and airport operations, along with extensive experience in managing teams in international settings.
Work at AirHelp
Giacomo Alfiero has been employed at AirHelp since 2016, initially serving as a Junior Air Claim Specialist for seven months. He transitioned to the role of Team Leader for Italy in 2017, where he has worked for seven years. In 2018, he advanced to the position of Senior Team Leader, a role he has held for six years. Based in Berlin, Germany, he manages a team of Auditors and Quality Specialists, focusing on identifying process issues and implementing continuous improvements within the organization.
Education and Expertise
Giacomo Alfiero holds a Bachelor's degree from the Pontifical Gregorian University, where he studied from 2009 to 2011. He continued his education at Università Degli Studi Di Genova from 2013 to 2015. He also returned to the Pontifical Gregorian University for further studies from 2011 to 2013. His educational background supports his expertise in managing teams in international and data-driven environments.
Background
Before joining AirHelp, Giacomo Alfiero worked as a Freelance Copywriter at West - Welfare, Society and Territory from 2015 to 2016 in Etterbeek, Brussels Capital, Belgium. He also gained experience in airport operations at Alitalia Compagnia Aerea Italiana Spa for four months in 2016 in Rome, Lazio, Italy. His diverse work history contributes to his current role in team leadership and process improvement.
Professional Experience
Giacomo Alfiero has accumulated significant professional experience in various roles. His tenure at AirHelp includes positions as Junior Air Claim Specialist, Team Leader - Italy, and Senior Team Leader. His previous experience as a Freelance Copywriter and in airport operations has equipped him with a unique skill set relevant to his current responsibilities.