Jacob Sullivan (He/Him/Them/They)
About Jacob Sullivan (He/Him/Them/They)
Jacob Sullivan is the Head of Social Media at AirHelp, where they manage a multi-lingual content and community management team. With over seven years of experience in communications, they have previously held roles in content production and social media strategy across various companies in Berlin.
Current Role at AirHelp
Jacob Sullivan serves as the Head of Social Media at AirHelp, a position held since 2020. In this role, Jacob manages a multi-lingual content, social media, and community management team across various platforms. Responsibilities include developing inbound and outbound campaigns for social media, SEO, CRM, and public relations. Jacob's work focuses on ensuring high-quality content that aligns with the company's brand voice.
Previous Experience at KAYAK
Jacob Sullivan held multiple roles at KAYAK, contributing to various aspects of content management and strategy. From 2018 to 2019, Jacob worked as the Lead for Community and Content Management and Strategy for EMEA, overseeing content across KAYAK, momondo, and other portfolio brands. Prior to this, Jacob served as a UK and IE Content Editor/Manager from 2017 to 2018, and as a Localisation - English Language Specialist from 2016 to 2017.
Freelance Training and Coaching
Before joining AirHelp, Jacob worked as a Freelance Trainer/Coach specializing in English and Business English at Learnship from 2015 to 2016. This role was based in the Berlin Area, Germany, and involved providing tailored training solutions to clients. Jacob's background in education complements their expertise in content production and community engagement.
Educational Background
Jacob Sullivan studied at Unitec Institute of Technology, where they earned a Bachelor of Arts (BA) in Contemporary Dance. Additionally, Jacob completed a CELTA certification at the Berlin School of English, focusing on Teaching English as a Second or Foreign Language. This educational foundation supports Jacob's diverse skill set in communication and content marketing.
Experience in Dance and Performance
Jacob has a background in dance, having worked as a Freelance Dancer specializing in Contemporary and Classical styles from 2002 to 2011. This experience spanned across New Zealand, Ireland, and Germany, contributing to Jacob's creative approach in their current roles within the communications and social media sectors.