Karolina Jacewicz
About Karolina Jacewicz
Karolina Jacewicz is an Air Claim Specialist with extensive experience in analyzing aviation claims and managing customer inquiries in both Polish and English. She holds a Master's degree in Tourism Management and has worked in various roles within the travel and aviation sectors since 2012.
Work at AirHelp
Karolina Jacewicz has been employed at AirHelp as an Air Claim Specialist since 2019. In this role, she utilizes her expertise in aviation claims to assist customers in navigating the claims process. Prior to her current position, she worked at AirHelp as a Specialist in Aviation Claims from 2016 to 2017. Her experience at AirHelp spans over five years, during which she has developed a strong understanding of air travel regulations and customer service.
Education and Expertise
Karolina Jacewicz studied at Wyższa Szkoła Turystyki i Hotelarstwa w Gdańsku, where she earned a Master's degree in Management in Tourism from 2012 to 2014. She also completed her Bachelor's degree in International Tourism at the same institution from 2009 to 2012. Her educational background equips her with knowledge relevant to the tourism and aviation sectors, enhancing her ability to manage air claims effectively.
Background in Customer Service
Karolina Jacewicz has a background in customer service, having worked at airberlin as a Customer Service Specialist from 2015 to 2016. In this position, she handled customer inquiries in both Polish and English, demonstrating her bilingual capabilities. Additionally, she served as a Tourist Representative at Nowa Itaka Sp. z o.o. in Hurghada, Egypt, from 2012 to 2014, further solidifying her experience in the travel industry.
Administrative Experience
Before her current role at AirHelp, Karolina Jacewicz worked as an Administrative Assistant at BHSF Occupational Health Limited in Holywood, Northern Ireland, from 2017 to 2019. She also held a position as an Office Assistant at PARTNERZY Nieruchomości in Gdańsk from 2013 to 2014. These roles contributed to her administrative skills and ability to manage documentation efficiently.
Skills in Documentation and Claims Analysis
Karolina Jacewicz possesses strong skills in verifying and compiling necessary documentation for air claims. She has a proven track record of analyzing aviation claims and taking appropriate actions to resolve issues. Her attention to detail and analytical abilities are essential in her role as an Air Claim Specialist, where she ensures that claims are processed accurately and efficiently.