Katarzyna Walczak
About Katarzyna Walczak
Katarzyna Walczak is a Social Media Customer Support Specialist at AirHelp, where she has worked since 2019. She has a background in Russian Philology from Uniwersytet Gdański and has held various roles in customer support and content management in the aviation industry.
Current Role at AirHelp
Katarzyna Walczak currently serves as a Social Media Customer Support Specialist at AirHelp, a position she has held since 2019. In this role, she focuses on managing customer interactions through social media platforms, providing support and assistance to users seeking help with air travel issues. Her experience in customer service and social media engagement contributes to the overall customer experience at AirHelp.
Previous Experience at AirHelp
Katarzyna Walczak has held multiple roles at AirHelp. She began as an Operations Apprentice in 2018 for three months, where she gained foundational experience in operations. Following this, she worked as a Junior Air Claim Specialist from 2018 to 2019 for eleven months, handling air travel claims. She briefly served as an Air Claim Specialist in 2019 for three months, further enhancing her expertise in air travel customer service.
Work History at LS Airport Services S.A.
Before her tenure at AirHelp, Katarzyna Walczak worked at LS Airport Services S.A. as a Team Leader in the passenger service department from 2015 to 2017. During her two years in Gdańsk, she managed a team responsible for ensuring quality service for passengers, developing her leadership and operational skills in a fast-paced environment.
Experience at MediaAmbassador.com
Katarzyna Walczak worked as a Content Manager at MediaAmbassador.com from 2017 to 2018 for seven months. In this role, she was responsible for content creation and management, contributing to the company's online presence and marketing efforts. Her experience in content management complements her customer support skills.
Education and Academic Background
Katarzyna Walczak studied at Uniwersytet Gdański, where she pursued Filologia rosyjska. She earned her Licencjat (Lic.) degree from 2011 to 2014 and later achieved a Magister (Mgr) degree from 2014 to 2016. Her academic background in Russian philology provides her with strong communication skills and cultural insights that are beneficial in her professional roles.