Małgorzata Miąsik
About Małgorzata Miąsik
Małgorzata Miąsik serves as the Director of Operations Centre at AirHelp, where she has worked since 2022. She has a strong background in project and process management, with previous roles in the tech and travel industries.
Current Role at AirHelp
Małgorzata Miąsik serves as the Director of Operations Centre at AirHelp, a position she has held since 2022. In this role, she oversees operational strategies and ensures efficient processes within the organization. Her leadership is characterized by a focus on collaboration and a commitment to fostering a positive work environment.
Previous Experience at AirHelp
Prior to her current role, Miąsik worked at AirHelp in various capacities. She was the Director of Project Management and Quality Assurance from 2021 to 2022, where she played a key role in implementing product changes and optimizing processes. Before that, she served as the Head of Product Support from 2019 to 2020, contributing to the enhancement of customer service and product efficiency.
Background in Project Management
Miąsik has a solid foundation in project management, having worked as a Project Manager at UNITEDPRINT SE from 2014 to 2017. Her responsibilities included managing project timelines and ensuring quality deliverables. Additionally, she served as a Tourism and Internet Services Specialist at Wakacje.pl S.A. from 2006 to 2009, where she gained valuable experience in the travel industry.
Education and Expertise
Miąsik holds a Master's degree in Tourism and Recreation from Akademia Wychowania Fizycznego i Sportu im. Jędrzeja Śniadeckiego w Gdańsku, which she obtained from 2001 to 2006. She also completed postgraduate studies in Software Testing at Uniwersytet WSB Merito Gdańsk from 2017 to 2018, enhancing her technical skills and knowledge in software quality assurance.
Advocacy for Empathy in Management
Miąsik advocates for empathy and sincere cooperation in management practices. She emphasizes the importance of creating win-win situations and fostering a collaborative atmosphere rather than adopting authoritarian approaches. Her leadership style reflects her belief in the value of strong interpersonal skills and attention to detail.