Monika Laskowska Kac
About Monika Laskowska Kac
Monika Laskowska Kac serves as the Head of Product (User Experience and Growth) at AirHelp, where she leverages her extensive experience in user research and UX team management. With a strong background in customer experience and conversion optimization, she has held various roles in prominent companies and currently also mentors at Design Mentorship and lectures at Uniwersytet SWPS.
Current Role at AirHelp
Monika Laskowska Kac serves as the Head of Product (User Experience and Growth) at AirHelp. She has held this position since 2023. In this role, she oversees product development with a focus on enhancing user experience and driving growth. Her responsibilities include managing product strategies and ensuring alignment with customer needs.
Previous Experience at AirHelp
Before her current role, Monika worked as a Senior Product Manager (User Experience and Growth) at AirHelp from 2021 to 2023. During this time, she contributed to product management initiatives aimed at improving user experience and increasing conversion rates. Her work involved analyzing user feedback and implementing changes to optimize product performance.
Background in User Experience and Growth
Monika has extensive experience in building systems based on user research, particularly in high-traffic websites and CRM systems for call centers and after-sales teams. She has a strong background in managing and building UX teams, focusing on enhancing customer experience and conversion rates.
Education and Expertise
Monika studied at the University of Gdansk, where she earned a degree in Psychology from 2003 to 2008. She furthered her education at Szkoła Główna Handlowa w Warszawie, completing postgraduate studies in E-commerce and usability from 2009 to 2010. This educational background supports her expertise in user experience and data analysis.
Mentorship and Teaching
Since 2021, Monika has been a mentor at Design Mentorship, where she guides emerging professionals in the field of design. Additionally, she has been a lecturer at Uniwersytet SWPS since 2015, teaching courses related to her areas of expertise in Sopot, Pomeranian District, Poland.