Olena Bots
About Olena Bots
Olena Bots is a Senior Airline Relations Specialist at AirHelp, where she has worked since 2020. She holds a Master's degree in Teaching English as a Second or Foreign Language from the University of Gdansk and has a strong commitment to making a positive impact through her work.
Current Role at AirHelp
Olena Bots serves as a Senior Airline Relations Specialist at AirHelp, a position she has held since 2020. In this role, she focuses on managing relationships with airlines to ensure compliance with passenger rights and improve service delivery. Her work is essential in facilitating communication between AirHelp and airline partners, enhancing the overall customer experience.
Previous Experience at AirHelp
Olena Bots has a comprehensive work history at AirHelp, beginning her journey in 2017 as a Junior Claim Assessment Specialist for two months. She then transitioned to a Customer Support Specialist - Voice US role for four months. Following this, she worked as an Airline Relations Specialist from 2017 to 2020, where she developed her expertise in airline partnerships and customer service.
Education and Academic Background
Olena Bots earned her Master's degree in Teaching English as a Second or Foreign Language/ESL Language Instructor from the University of Gdansk, studying from 2015 to 2017. Prior to this, she obtained a Bachelor's degree in the English language in tourism and business from PWSZ w Zamościu, where she studied from 2012 to 2015. Her academic background supports her professional roles in communication and customer relations.
Personal Philosophy and Professional Values
Olena Bots holds a personal philosophy that emphasizes making a difference in people's lives through her work. She believes that a sense of accomplishment should guide decision-making in professional settings. This approach influences her interactions with colleagues and clients, driving her commitment to enhancing customer satisfaction and fostering positive relationships.