Patricia Sanchez
About Patricia Sanchez
Patricia Sanchez is a Cordenadora Jurídica with extensive experience in the travel industry, currently working at AirHelp since 2021. She has a strong legal background and fluency in Spanish, which supports her role in managing travel service-related issues and providing legal support across various teams.
Work at AirHelp
Patricia Sanchez serves as Cordenadora Jurídica at AirHelp, a position she has held since 2021. In this role, she manages legal matters related to travel services, ensuring compliance and providing legal support to various teams within the organization. Her responsibilities include addressing legal issues that arise before, during, or after travel services are provided. Patricia's expertise in the legal aspects of the travel industry contributes to the company's mission of assisting travelers with their rights.
Education and Expertise
Patricia Sanchez studied Direito at Centro Universitário FMU | FIAM-FAAM, where she earned a Bacharelado em Direito from 2014 to 2019. Prior to this, she attended Universidade Anhembi Morumbi, achieving a Bacharelado in Gestão de Turismo from 2001 to 2004. Her educational background equips her with a solid foundation in both legal and tourism management, enhancing her ability to navigate complex legal issues in the travel sector.
Background in the Travel Industry
Patricia Sanchez has over 15 years of experience in the travel industry. She began her career as an Agente de Viagens | Líder at Submarino Viagens from 2002 to 2006, followed by a role as Gerente at TERRAMUNDI Viagens from 2006 to 2008. She then worked as Analista de Backoffice at ViajarBarato.com.br from 2012 to 2014. Most recently, she was an Analista Jurídica at Almundo from 2018 to 2020. This extensive background has provided her with a deep understanding of tourism products and services.
Legal Support and Multilingual Skills
In her current role and previous positions, Patricia Sanchez provides legal support for customer service, media, and customer support teams. Her fluency in Spanish enhances her ability to operate in multilingual environments, facilitating communication with diverse clients and stakeholders. This skill is particularly valuable in the global travel industry, where effective communication is essential for resolving issues and providing quality service.
Negotiation and Operational Knowledge
Patricia Sanchez possesses extensive experience in negotiating with tourism service providers. Her ability to mitigate losses or recover credit demonstrates her strong negotiation skills. Additionally, she has a high level of technical operational knowledge of tourism products, including packages, tickets, cruises, and car rentals, both domestically and internationally. This expertise allows her to effectively address legal and operational challenges in the travel sector.