Silviu Coroiu
About Silviu Coroiu
Silviu Coroiu is a Senior Social Media Customer Support Specialist with a background in web design and public speaking. He has worked at AirHelp in various roles since 2017 and has experience in customer service and research.
Current Role in Social Media Customer Support
Silviu Coroiu serves as a Senior Social Media Customer Support Specialist at AirHelp. He has held this position since 2020. In this role, he utilizes his expertise in web design and strong public speaking skills to enhance customer interactions on social media platforms. His background in research supports his ability to address complex customer inquiries effectively.
Previous Experience at AirHelp
Silviu Coroiu worked at AirHelp in various capacities. He began as a Junior Air Claim Specialist from 2017 to 2018, where he gained foundational experience in handling air travel claims. He then advanced to the role of Air Claim Specialist, serving from 2018 to 2020. His progression within the company reflects his growing expertise in customer support related to air travel.
Customer Service Background
Before joining AirHelp, Silviu Coroiu worked as a Customer Service Representative at Netex Consulting from 2013 to 2014. This experience contributed to his customer service skills and understanding of client needs. His roles have consistently focused on enhancing customer satisfaction through effective communication and problem-solving.
Educational Background
Silviu Coroiu completed his high school education at Colegiul A.T.L., studying Languages from 2007 to 2011. He furthered his education by studying HTML, CSS, and JavaScript at Avantaj Consulting from 2015 to 2016. This combination of language and technical skills supports his current work in social media customer support.
Expertise in Web Design
Silviu Coroiu possesses expertise in web design, which complements his role in social media customer support. This skill set allows him to navigate digital platforms effectively and contribute to the overall user experience. His knowledge in web design enhances his ability to assist customers with technical inquiries.