Sylwia Kosiorek
About Sylwia Kosiorek
Sylwia Kosiorek is the Head of Business Process Improvement at AirHelp, where she has worked since 2022. She has held various roles at the company since 2016 and holds a Master of Science in Mechanical Engineering and a Bachelor of Engineering in Geodetic Engineering from Gdańsk University of Technology.
Current Role at AirHelp
Sylwia Kosiorek serves as the Head of Business Process Improvement at AirHelp, a position she has held since 2022. In this role, she focuses on enhancing operational efficiencies and streamlining business processes within the organization. Her work is based in Barcelona, Catalonia, Spain.
Previous Positions at AirHelp
Prior to her current role, Sylwia Kosiorek held several positions at AirHelp. She worked as a Lead Process Manager from 2019 to 2022, where she managed process optimization initiatives. Before that, she was a Senior Team Manager for 11 months in 2018 and served as a Team Leader for Airline Relations from 2017 to 2018. Her career at AirHelp began as an Airline Relations Specialist from 2016 to 2017.
Education and Expertise
Sylwia Kosiorek studied at Gdańsk University of Technology, where she earned a Master of Science in Mechanical Engineering from 2014 to 2015. She also completed a Bachelor of Engineering in Geodetic Engineering from the same institution, studying from 2010 to 2014. Her educational background provides her with a strong foundation in engineering principles and analytical skills.
Career Timeline
Sylwia Kosiorek's career at AirHelp spans from 2016 to the present, with various roles that demonstrate her growth within the company. She started as an Airline Relations Specialist, progressed to Team Leader, and then became a Senior Team Manager. Following that, she served as Lead Process Manager before taking on her current role as Head of Business Process Improvement.