Stephen Hemingson
About Stephen Hemingson
Stephen Hemingson serves as the Technical Support Manager at AirStrip in Brentwood, Tennessee, where he has worked since 2020. He has a background in customer service and technical support, with previous roles at Verizon Wireless and Chick-fil-A.
Work at AirStrip
Stephen Hemingson has been serving as the Technical Support Manager at AirStrip since 2020. In this role, he is responsible for scheduling after-hours on-call support rotations and assisting on-call support staff with urgent issues. He organizes and directs the daily activities of a 24-hour Global Support Center, ensuring efficient operations. Prior to his current position, he worked as a Technical Support Supervisor at AirStrip from 2017 to 2020, where he gained valuable experience in managing technical support teams.
Previous Experience at Verizon Wireless
Before joining AirStrip, Stephen Hemingson held several positions at Verizon Wireless. He worked as a Customer Service Specialist from 2013 to 2014, followed by roles as a Technical Support Coordinator from 2014 to 2015, and as a Tech Expert from 2015 to 2017. Additionally, he served as a Transition Mentor for a brief period in 2015. His experiences at Verizon Wireless contributed to his technical expertise and customer service skills.
Education and Expertise
Stephen Hemingson studied at Middle Tennessee State University, where he earned a Bachelor of Science degree in Advertising from 2008 to 2012. He also participated in a study abroad program at Lviv Ivan Franko National University, focusing on European History for 11 months in 2011. His educational background provides him with a solid foundation in communication and management, which he applies in his current role.
Leadership and Mentorship
In his capacity as Technical Support Manager at AirStrip, Stephen Hemingson mentors a team of 10 Technical Support Specialists. He leads talent acquisition, training, and employee reviews for the Support Center, fostering professional development and ensuring high performance within his team. His leadership skills are essential for maintaining the quality of support services provided by AirStrip.
Notary Public Certification
Stephen Hemingson is a commissioned, bonded, and insured Notary Public for the state of Tennessee. This certification allows him to perform notarial acts, adding an additional layer of professional capability to his profile.