Aarti Sharma
About Aarti Sharma
Aarti Sharma serves as the Head of Product Auditor for Quality Control and Quality Testing at Airtel, where she has worked since 2011. With a background in customer service and knowledge management, she oversees product quality audits and leads troubleshooting efforts to ensure compliance with company standards.
Work at Airtel
Aarti Sharma has held multiple positions at Airtel since 2004. She began her career as a Customer Relationship Officer in the Kanpur Area, where she worked for three years until 2007. After a brief period as a Showroom Manager from 2007 to 2009, she transitioned to the role of Head - Knowledge Management (Portal) in Lucknow, serving for two years until 2011. Since 2011, she has been the Head - Product Auditor (Quality Control / Quality Testing), focusing on auditing new products and ensuring compliance with company policies in the UPE and UPW circles.
Education and Expertise
Aarti Sharma earned her Master’s Degree in Arts from Chatrapati Sahuji Maharaj Kanpur University, Kanpur, completing her studies from 2003 to 2005. Her educational background supports her expertise in quality control and product auditing within the telecommunications sector. This academic foundation has contributed to her ability to lead troubleshooting efforts and re-initiate testing processes to ensure comprehensive coverage of product quality parameters.
Background
Before joining Airtel, Aarti Sharma worked at Hutchison Essar Telecom Ltd as a Customer Care Executive from 2002 to 2004 in the Kanpur Area. This early experience in customer service provided her with valuable insights into customer needs and expectations, which she has applied throughout her career in various roles within Airtel.
Achievements in Quality Control
In her current role as Head - Product Auditor, Aarti Sharma is responsible for leading efforts to analyze and resolve product failures. She ensures that all products comply with company policies and guidelines before their launch. Her focus on quality control has been instrumental in maintaining high standards for product offerings within Airtel.