Abhishek Vora
About Abhishek Vora
Abhishek Vora serves as the National Retention Head at Airtel Business, a position he has held since 2013. He has extensive experience in retention and management roles across various companies, including Bharti Airtel, ICICI Bank, and Reliance Communication.
Current Position at Airtel
Abhishek Vora serves as the National Retention Head for Airtel Business at Bharti Airtel Limited. He has held this position since 2013, contributing to the company's retention strategies and customer engagement initiatives. His role is based in Gurgaon, India, where he oversees efforts to maintain customer loyalty and reduce churn within the Airtel Business segment.
Previous Experience in Airtel
Prior to his current role, Abhishek Vora worked at Bharti Airtel Limited as a Retention Manager from 2005 to 2007. In this capacity, he focused on developing and implementing retention strategies to enhance customer satisfaction and loyalty during his two-year tenure.
Experience at ICICI Bank
Abhishek Vora has a background in the banking sector, having worked at ICICI Bank in various roles. He served as an Agency Manager in collections from 2004 to 2005 and as a Financial Advisor from 2003 to 2004. His experience in these positions contributed to his understanding of customer relationship management and financial services.
Role at Reliance Communication
From 2007 to 2009, Abhishek Vora worked at Reliance Communication as a Retention Programme Manager. In this role, he was responsible for developing retention programs aimed at enhancing customer loyalty and reducing attrition rates, further building his expertise in customer retention strategies.
Educational Background
Abhishek Vora studied at Wigan & Leigh College in Mumbai, where he pursued a Post Graduate Diploma in Business Management (PGDBM) from 2002 to 2004. His education in Business Administration and Management provided him with foundational knowledge applicable to his career in customer retention and management.