Ajay Bhat
About Ajay Bhat
Ajay Bhat is a Service Assurance Manager at Bharti Airtel, where he has worked since 2014, focusing on managing connectivity issues and ensuring customer satisfaction. He holds an MBA from The ICFAI University and has a background in Information Technology.
Work at Airtel
Ajay Bhat has been serving as the Service Assurance Manager at Bharti Airtel Limited since 2014. In this role, he focuses on ensuring maximum uptime for customers by effectively managing connectivity issues, including packet drops and latency. He produces detailed Reason for Outage reports for customers following service restoration. His responsibilities also include coordinating with field engineers to resolve configuration issues within established Service Level Agreements.
Previous Experience at Airtel
Before his current role, Ajay Bhat worked as a Network Engineer at Bharti Airtel Services from 2008 to 2014. During this six-year tenure, he specialized in providing network support for Leased Lines, Internet, and MPLS Networks across India. His work involved troubleshooting various network issues and ensuring compliance with service standards.
Education and Expertise
Ajay Bhat holds a Master of Business Administration (M.B.A.) with a focus on Special Products Marketing Operations from The ICFAI University, Dehradun, which he completed from 2005 to 2007. He also earned a Bachelor’s Degree in Information Technology from 1999 to 2004. His educational background supports his expertise in network management and service assurance.
Technical Skills and Responsibilities
Ajay Bhat specializes in remote troubleshooting for various network issues, including IP Blacklisting and DNS Problems. He is adept at managing connectivity challenges and ensuring service reliability for customers. His role requires a strong understanding of network configurations and the ability to coordinate effectively with technical teams.