Ajith Kumar
About Ajith Kumar
Ajith Kumar is a Project Manager with extensive experience in service assurance and customer support. He has worked at Bharti Airtel Limited since 2007 and has been with Sify Technologies Limited since 2015, where he leads the L1 support team and manages performance reviews.
Work at Bharti Airtel Limited
Ajith Kumar has been employed at Bharti Airtel Limited as a Project Manager since 2007. His role involves overseeing various projects within the organization, ensuring that they align with company goals and meet performance standards. With 17 years of experience in this position, he has developed a strong understanding of project management methodologies and practices specific to the telecommunications industry.
Current Role at Sify Technologies Limited
Since 2015, Ajith Kumar has served as a Service Assurance Manager at Sify Technologies Limited in the Chennai Area, India. In this role, he is responsible for ensuring that trouble tickets are resolved within the Mean Time to Repair (MTTR) metrics. He leads the L1 support wing within the Managed Customer Network support team, focusing on maintaining service quality and operational efficiency.
Education and Expertise
Ajith Kumar studied at Bangalore University from 1996 to 1999, where he achieved a Bachelor of Commerce (B.Com). He furthered his education at Omega Institute of Management and Technologies, earning a Master of Business Administration (MBA) in Customer Service Management from 2014 to 2016. His educational background provides him with a solid foundation in both business principles and customer service strategies.
Leadership and Training Initiatives
In his current role at Sify Technologies, Ajith Kumar conducts weekly reviews with senior management to discuss performance and service quality improvements. He is also responsible for providing technical and soft skills training to individual team members, ensuring that they are equipped to meet the demands of their roles. Additionally, he analyzes and amends ongoing processes to align with business requirements, educating the team on these changes.