Akanksha Mehta
About Akanksha Mehta
Akanksha Mehta is a Strategic and Government Account Manager at Airtel in Gurgaon, Haryana, India, where she has worked since 2018. She has extensive experience in customer management and communication, having held various roles at Aircel and Vodafone over the past 16 years.
Work at Airtel
Akanksha Mehta has been serving as the Strategic and Government Account Manager at Airtel since 2018. In this role, she is responsible for managing premium number management within the circle. Her position requires a strategic approach to account management, ensuring that government and strategic accounts receive tailored services. She operates from Gurgaon, Haryana, India, where she has been based for the duration of her tenure.
Experience at Aircel
Akanksha Mehta has extensive experience at Aircel, where she has worked since 2008. Initially starting as a Store Manager, she transitioned to the role of Assistant Manager, where she has spent 16 years. In her current position, she acts as the single point of contact for the Central Escalation help desk, ensuring efficient communication and resolution of issues. Additionally, she organizes Customer Advisory Group meetings for the Delhi and Haryana regions.
Previous Roles at Aircel
Before her current roles at Aircel, Akanksha Mehta worked as a Business Associate from 2011 to 2014. In this capacity, she was responsible for ensuring that all responses to Central Escalation included a thorough root cause analysis. Her earlier experience at Aircel also includes a position as Store Manager from 2008 to 2011, where she managed store operations and customer service.
Early Career at Vodafone
Akanksha Mehta began her career at Vodafone, where she worked as a Store Manager for one year from 2007 to 2008 in Berks, West Berkshire, United Kingdom. This role provided her with foundational experience in retail management and customer service, which she has built upon in her subsequent positions.
Education and Expertise
While specific educational details are not provided, Akanksha Mehta's extensive experience in account management, customer service, and escalation handling indicates a strong background in communications and management. Her roles have required her to develop expertise in managing customer relationships and resolving complex issues efficiently.