Alok Tiwari
About Alok Tiwari
Alok Tiwari is a Manager of Customer Experience at Airtel, where he has worked since 2012. He has a background in customer relationship management and has held various roles in the telecommunications industry since 2004.
Work at Airtel
Alok Tiwari has been employed at Airtel since 2012, where he holds the position of Manager Customer Experience. In this role, he focuses on enhancing customer satisfaction and improving service delivery. His extensive experience in customer service and relationship management contributes to his effectiveness in this position. Prior to his current role, he worked in support for fixed line services at Airtel from 2004 to 2007, gaining valuable insights into customer needs and operational challenges.
Previous Experience at Reliance Communications
Before joining Airtel, Alok Tiwari worked at Reliance Communications as a Customer Relationship Manager from 2007 to 2011. In this capacity, he was responsible for managing customer interactions and ensuring a high level of service. His tenure at Reliance Communications provided him with a solid foundation in customer relationship management, which he later applied in his roles at Airtel.
Education and Expertise
Alok Tiwari studied at KCD College and Lucknow University from 2001 to 2004, where he completed a three-year program. His educational background has equipped him with the necessary skills and knowledge to excel in customer experience management. The combination of his academic training and practical experience in the telecommunications industry has shaped his expertise in customer service.
Career Timeline
Alok Tiwari's career in the telecommunications industry spans several years. He began his journey at Airtel in 2004, working in support for fixed line services for three years. He then transitioned to Reliance Communications, where he served as a Customer Relationship Manager for four years. In 2012, he returned to Airtel, where he has been working as Manager Customer Experience for over a decade.