Amit Gupta
About Amit Gupta
Amit Gupta is a Senior Manager of Contracting and Governance at Airtel, specializing in telecom call center project transitions and contract management. He has over 15 years of experience in the industry, with a strong background in billing models, workflow management, and commercial negotiations.
Work at Airtel
Amit Gupta has been employed at Airtel since 2014, currently holding the position of Sr. Manager, Contracting and Governance. His role involves managing the renewal schedule for all existing contracts, ensuring timely renewals that do not disrupt operational delivery or partner payment schedules. Prior to this, he worked as Sr. Manager Transitions from 2010 to 2014 and as Manager Partner Billing from 2008 to 2010. His experience at Airtel spans various aspects of contract management and operational governance.
Education and Expertise
Amit Gupta earned a B.Tech degree in Computer Science from The Technological Institute of Textiles and Sciences in Bhiwani, Haryana, studying from 1997 to 2001. He possesses expertise in transitioning both Green Field and Brown Field projects specifically for telecom call center setups. His skill set includes designing and defining new scope documents for RFPs, call center billing models, workflow management, and automation.
Background
Before joining Airtel, Amit Gupta worked at IBM Global Process Services from 2003 to 2008 in Workflow Management. His career in the telecom sector began with a focus on operational efficiency and partner management. His extensive experience in the industry has equipped him with the knowledge necessary for conducting partner solution evaluations and engaging in commercial negotiations regarding contract changes.
Achievements in Contract Management
In his current role, Amit Gupta is responsible for identifying improvement areas in operational Standard Operating Procedures (SOPs) and requirements in existing contracts with call center partners. He conducts partner solution evaluations for RFP proposals to ensure optimal outcomes and specializes in call center billing and billing models. His work contributes to the effective governance of contracts and operational processes within the organization.