Anamika Sharma
About Anamika Sharma
Anamika Sharma is a Customer Experience Manager at Airtel, where she has worked since 2016. She holds an MBA in Marketing from Baddi University and a B.Tech in Communication and Electronics from Chitkara University.
Work at Airtel
Anamika Sharma has been serving as a Customer Experience Manager at Airtel since 2016. In this role, she focuses on enhancing customer satisfaction and improving service delivery. Her responsibilities include analyzing customer feedback, developing strategies to improve customer interactions, and collaborating with various teams to implement service improvements. She operates out of Gurgaon, Haryana, India, contributing to Airtel's commitment to providing quality telecommunications services.
Education and Expertise
Anamika Sharma holds a Master of Business Administration (MBA) degree from Baddi University of Emerging Sciences and Technology, where she studied Marketing from 2014 to 2016. Prior to that, she earned a Bachelor of Technology degree in Communication and Electronics from Chitkara University, completing her studies from 2009 to 2013. Her educational background equips her with the skills necessary for effective customer experience management and strategic marketing.
Background
Anamika Sharma's academic journey includes a strong foundation in technology and marketing. She completed her undergraduate studies at Chitkara University, where she focused on Communication and Electronics. Following this, she pursued her MBA at Baddi University, specializing in Marketing. This combination of technical and managerial education supports her role in the telecommunications sector.
Professional Experience
Since joining Airtel in 2016, Anamika Sharma has accumulated significant experience in customer experience management. Her role involves not only managing customer interactions but also analyzing data to drive improvements in service quality. Over the years, she has developed a deep understanding of customer needs and preferences, which informs her strategies for enhancing customer satisfaction.