Andy Razafiniarivo
About Andy Razafiniarivo
Andy Razafiniarivo serves as a Back Office professional at Ambatovy, where he manages complaints related to connectivity and oversees the activation of communication lines. He has a background in marketing and international commerce, and has worked in the telecommunications sector since 2014.
Current Role at Back Office Ambatovy
Currently, Andy Razafiniarivo works at Airtel as Back Office Ambatovy, a position he has held since 2014. In this role, he manages complaints related to connection issues, international access, roaming access, and outgoing call restrictions. He is responsible for the activation and monitoring of both new and existing lines for Ambatovy. Additionally, he conducts regular checks on lines to monitor daily usage and ensures that monthly dues are accurately tracked.
Education and Expertise
Andy Razafiniarivo studied at IMGAM, where he focused on Marketing et commerce international, achieving a Licence professionnelle. He also attended Centre de formation Ambatovy, where he completed Anglais Niveau 3. His educational background equips him with skills relevant to his current role in managing customer relations and operational tasks.
Previous Experience at Airtel
In 2014, Andy Razafiniarivo worked as a Stagiaire at Airtel for a duration of two months in Ankorondrano. This early experience provided him with foundational knowledge and skills in the telecommunications industry, contributing to his subsequent career development.
Inventory Management Responsibilities
In his current position, Andy Razafiniarivo manages stock levels and ensures the supply of necessary materials for operations. He conducts monthly inventory checks to maintain accurate stock records, which is essential for the efficient functioning of the Back Office.
Communication and Liaison Role
Andy Razafiniarivo acts as a liaison between Ambatovy and Airtel, facilitating seamless communication and resolution of issues. He presents new offers and products to users, providing guidance on their utilization, which enhances customer satisfaction and service efficiency.