Angela Okonkwo
About Angela Okonkwo
Angela Okonkwo is an experienced ACIS Service Delivery Manager and Access Controller with a strong background in IT service management and project management. She has successfully led teams and implemented systems that significantly improved IT service delivery across Nigeria.
Work at airtel
Currently, Angela Okonkwo serves as the ACIS Service Delivery Manager, Access Controller, and Project Manager at Airtel. She has held this position since 2017, contributing to the company's IT service delivery in Nigeria for over seven years. In her role, she has spearheaded user education and training on Incident Management, enhancing the operational efficiency of the IT department.
Education and Expertise
Angela Okonkwo has a strong educational background in information technology and science. She obtained a Master of Science degree from the University of Lagos, where she studied from 2016 to 2017. Prior to that, she earned a Bachelor's degree in Physiology from the same university, completing her studies from 2010 to 2014. Additionally, she studied at the National Institute of Information Technology, where she achieved a diploma in Oracle and ITIL training in 2016.
Background
Angela Okonkwo has a diverse professional background in IT and project management. Before joining Airtel, she worked at iSON Technologies as an IT Executive Operation, focusing on governance, process, and reporting from 2013 to 2017. She also gained experience as a Sales Manager at Bravo Interior Design from 2011 to 2012, where she worked in the Ikeja and Surulere shopping malls.
Achievements
Throughout her career, Angela Okonkwo has implemented significant improvements in IT service delivery. She managed the Jetlink End User Support team across Nigeria, ensuring seamless IT operations. Her initiatives included a system that reduced IT challenges by 60% through daily reviews of deliverables and incidents. She also introduced performance metrics that enabled staff to address business issues within five minutes.
Professional Development
Angela Okonkwo has actively pursued professional development in her field. She completed training in ITIL for 11 months in 2016, enhancing her knowledge in IT service management. Her commitment to continuous improvement is reflected in her supervision of service improvement initiatives, including business continuity plans and disaster recovery handling.