Ankur Singh
About Ankur Singh
Ankur Singh serves as the Head of Customer Experience for Broadband at Bharti Airtel Limited, bringing over 13 years of expertise in customer service management and project operations. He has held various roles within the company and has a strong educational background in commerce and computer science.
Current Role at Bharti Airtel Limited
Ankur Singh currently holds the position of Head Customer Experience - Broadband - DGM at Bharti Airtel Limited. He has been in this role since 2019, contributing to the company's customer service strategies and operational excellence in the broadband sector. His responsibilities include overseeing customer experience initiatives and ensuring high service standards.
Previous Experience at Bharti Airtel Limited
Ankur Singh has a significant history with Bharti Airtel Limited, where he has held multiple roles since 2006. His positions included Business Manager - Platinum Center, National Forecast Manager & Capacity Planning, Manager Projects, and Sr. Manager Projects & Outsourcing. His tenure at the company spans over a decade, focusing on project management and customer service.
Experience in the BPO Sector
Ankur Singh has over 13 years of experience in project management, partner management, and operations within the BPO sector. His expertise encompasses business transitions and call center technology, which has been instrumental in enhancing operational efficiency and customer satisfaction.
Educational Background
Ankur Singh has a diverse educational background. He studied at New Public School and S D School in Chandigarh. He holds a Bachelor of Commerce (B.Com.) from Punjab University, a Master of Science in Information Technology (M.Sc IT) from Punjab Technical University, and a Post Graduate Diploma in Computer Applications (PGDCA) from Kurukshetra University.
Career Progression in Technology and Management
Ankur Singh began his career as a Team Leader at Magus Customer Dialog and later worked as a Sr. System Engineer at Wipro Spectramind. His career trajectory reflects a strong foundation in technology and management, leading to his current leadership role in customer experience at Bharti Airtel Limited.