Anoop Verma
About Anoop Verma
Anoop Verma serves as the Head of the Customer Experience Function for the Rajasthan Circle at Bharti Airtel Limited, where he has worked since 2018. He has extensive experience in various roles within the company, focusing on customer service, marketing, and team development.
Current Role at Bharti Airtel
Anoop Verma currently serves as the Head of Customer Experience Function for the Rajasthan Circle at Bharti Airtel Limited. He has held this position since 2018, contributing to the Jaipur Area operations for six years. In this role, he focuses on establishing a customer-centric environment and promoting team growth through various learning and development initiatives.
Previous Experience at Bharti Airtel
Anoop Verma has a substantial history with Bharti Airtel Limited. He worked as Head of B2B Service Marketing from 2009 to 2011 in Gurgaon, India, and as Head of Service Marketing for the MPCG Circle for seven months in 2007 in Bhopal Area. Additionally, he held the position of Head of Account Management for Corporate Services from 2011 to 2013 in Chennai Area, and as Head of Acquisition Experience from 2015 to 2018 in Bengaluru Area.
Education and Expertise
Anoop Verma studied at the C. Rajagopalachari Institute of Management, where he earned an MBA in Marketing from 1996 to 1998. He achieved first rank in his program, which reflects his strong academic foundation in marketing principles and practices.
Contributions to Bharti Airtel
Throughout his tenure at Bharti Airtel, Anoop Verma has developed a support system aimed at enhancing service delivery at customer touchpoints. He has also implemented cost control measures that have led to significant reductions in bad debts and cost per customer (CPC), demonstrating his focus on operational efficiency.