Arjun Rana
About Arjun Rana
Arjun Rana serves as the Zonal Customer Services Manager at Bharti Airtel Limited, specializing in churn management and reducing bad debt in the retail and postpaid sectors. He holds a Bachelor of Science in Biology from the University of Jammu and an MBA in Marketing from Manav Bharti Solan.
Work at Airtel
Arjun Rana has been employed at Bharti Airtel Limited since 2014, serving as the Zonal Customer Services Manager. In this role, he is responsible for overseeing customer service operations within his designated zone. His focus includes managing customer life cycles and ensuring compliance adherence in service delivery. His tenure at Airtel has allowed him to develop strategies aimed at improving customer satisfaction and operational efficiency.
Education and Expertise
Arjun Rana holds a Bachelor of Science (B.Sc.) degree in Biology/Biological Sciences from the University of Jammu, where he studied from 1999 to 2001. He further advanced his education by obtaining a Master of Business Administration (MBA) in Marketing/Marketing Management from Manav Bharti Solan, completing his studies from 2012 to 2014. His educational background provides a foundation for his expertise in customer service and management.
Background
Arjun Rana completed his Matriculation at K V Deepatoli, Ranchi, from 1992 to 1994. This early education laid the groundwork for his academic pursuits and professional development. His background in general studies has contributed to his analytical skills and understanding of various business functions.
Churn Management and Debt Reduction
Arjun specializes in churn management and reducing bad debt, particularly within the retail and postpaid sectors. His extensive experience in managing the customer life cycle has equipped him with the skills necessary to enhance collection efficiency. He implements strategies that aim to minimize customer attrition and improve financial outcomes for the organization.
Compliance in Customer Service
In his role as Zonal Customer Services Manager, Arjun Rana places a strong emphasis on compliance adherence within customer service operations. He ensures that all processes align with regulatory standards and company policies, contributing to the overall integrity and reliability of customer interactions.