Ashana Mittal
About Ashana Mittal
Ashana Mittal is a Program Manager and Customer Experience Manager with extensive experience in project delivery and business process management. She has worked at Airtel and EY, where she provides functional expertise and conducts training in process modeling.
Work at Airtel
Ashana Mittal has been serving as the Program Manager - Customer Experience Manager at Airtel since 2019. In this role, she focuses on enhancing customer experience through strategic initiatives and project management. Her responsibilities include overseeing project delivery and ensuring alignment with customer satisfaction goals. With five years of experience in this position, she contributes to Airtel's commitment to providing quality service in the telecommunications industry, based in Gurgaon, Haryana, India.
Current Role at EY
In addition to her role at Airtel, Ashana Mittal works at EY as a Senior Analyst since 2018. She has been involved in providing functional domain expertise during all phases of project delivery, supporting on-site client engagements. Her work includes developing industry-specific operating models and business process frameworks as part of the Business Process Management team. She also conducts ARIS and IBM Blueworks process modeling training for end clients and project teams, enhancing project delivery efficiency.
Education and Expertise
Ashana Mittal holds a Master of Business Administration (MBA) from the International Management Institute (IMI), where she studied Management and Finance from 2014 to 2016. Prior to her MBA, she completed a Bachelor of Commerce at Panjab University, Chandigarh, from 2012 to 2014. Her educational background provides her with a strong foundation in business principles, finance, and management, which she applies in her professional roles.
Background
Ashana Mittal began her education at Gobindgarh Public School, where she studied Commerce and Business from 2009 to 2011. She then attended Vivek High School in Chandigarh, furthering her academic pursuits. Her early education laid the groundwork for her later studies in commerce and management, shaping her career path in business and project management.
Internship Experience
In 2015, Ashana Mittal completed a summer internship at Spencer's Retail Limited, where she gained practical experience in the retail sector. This two-month internship provided her with insights into business operations and customer service, contributing to her professional development and understanding of the industry.