Ashish Agrawal
About Ashish Agrawal
Ashish Agrawal serves as the Head of Customer Experience at Airtel, a position he has held since 2019. He has extensive experience in customer service and operations, having worked in various roles at Airtel and Reliance Communications over a span of more than a decade.
Current Role in Customer Experience
Ashish Agrawal serves as the Head of Customer Experience at Airtel, a position he has held since 2019. In this role, he focuses on enhancing customer satisfaction and streamlining service delivery in the Bihar and Jharkhand regions. His responsibilities include overseeing customer service strategies and ensuring that customer feedback is integrated into service improvements.
Previous Experience at Airtel
Ashish Agrawal has held several positions at Airtel prior to his current role. He worked as the Head of Service Operations from 2017 to 2019 in Ahmedabad, Gujarat. Before that, he was the Lead for Customer Onboarding Experience from 2014 to 2017 in Gujarat. His earlier roles included Head Acquisition Experience - Customer Service from 2010 to 2012 and Manager Collections from 2008 to 2010. He began his career at Airtel as an Assistant Manager in Collections from 2005 to 2008.
Experience at Reliance Communications
Before joining Airtel, Ashish Agrawal worked at Reliance Communications in the Customer Service department from 2004 to 2005. This role contributed to his foundational experience in customer service operations within the telecommunications sector.
Educational Background
Ashish Agrawal studied at Nagpur University, where he earned a Bachelor of Science (BSc) degree from 1994 to 1997. He continued his education at the same university, achieving a Master of Business Administration (MBA) from 1997 to 1999. His academic background in management and science supports his expertise in customer experience and service operations.