Ashok Kumar Rao
About Ashok Kumar Rao
Ashok Kumar Rao serves as the Collections and Retentions Head for the UPU Circle at Airtel, where he has worked since 2014. He has a diverse background in customer relationship management and holds an MBA in Marketing and Management from Sikkim Manipal Institute of Technology.
Current Role at Airtel
Ashok Kumar Rao serves as the Collections and Retentions Head for the Upu Circle at Airtel. He has held this position since 2014, accumulating ten years of experience in this role. His responsibilities include overseeing the retention strategies for both B2B and B2C customer portfolios, focusing on high-value prepaid and postpaid customers. He has a significant impact on customer retention and upgrading processes within the organization.
Previous Experience at Airtel
Prior to his current role, Ashok Kumar Rao worked at Airtel in various capacities. He served as the Circle Merchant Manager for Airtel Money from 2011 to 2013 and as the Area Sales Manager for the Payment Business from 2009 to 2011. His experience in these roles contributed to his expertise in customer retention and sales management within the telecommunications sector.
Work Experience at HDFC Bank
Ashok Kumar Rao worked at HDFC Bank as a Relationship Manager from 2006 to 2009. During this three-year tenure, he operated in multiple locations, including Surat, Baroda, and New Delhi. His role involved managing customer relationships and enhancing client satisfaction, which laid the groundwork for his later positions in customer retention.
Educational Background
Ashok Kumar Rao has a diverse educational background. He studied Mining at the Indian Institute of Technology, Roorkee, for one year from 2017 to 2018. He also holds a Master of Business Administration in Marketing and Management from Sikkim Manipal Institute of Technology, completed between 2010 and 2012. Additionally, he studied Physics at University Law College, Hazaribag, from 1996 to 1999.
Specialization and Skills
Ashok Kumar Rao specializes in the retention and upgradation of customer portfolios, focusing on both B2B and B2C segments. He has developed strategies to build a robust portfolio of high-value customers, including categories such as MNP, Platinum, Solitaire, and VIP. He has also played a key role in defining the career paths of his reportees, ensuring they meet their career aspirations.