Atif Rizvi
About Atif Rizvi
Atif Rizvi is a seasoned retail head with over 14 years of experience in the telecom and cloud service industries. He specializes in service operations, sales, and distribution, and currently leads retail operations at Airtel in Lucknow, India.
Work at airtel
Atif Rizvi has held multiple roles at airtel, contributing significantly to the company's operations. He served as the Service Recovery Manager from 2006 to 2008 in Patna, where he focused on enhancing customer service processes. Subsequently, he worked as the District Business Manager/Zonal Sales Manager from 2011 to 2014 in Bihar, overseeing sales strategies and team performance. Since 2015, he has been the Retail Head in Lucknow, Uttar Pradesh, where he leads initiatives to improve service delivery and strengthen partner relationships.
Education and Expertise
Atif Rizvi studied at Symbiosis, where he earned a Post Graduate Diploma in Business Administration (PGDBA) from 2007 to 2010. He also holds a Bachelor of Commerce (BCOM) degree from the University of Lucknow, completed from 2001 to 2004. His expertise includes maintaining quality service delivery, building client relationships, and designing distribution models. He is skilled in industry analysis, competitive benchmarking, and market research, which support strategic decision-making.
Background
Atif Rizvi has over 14 years of experience in the telecom and cloud service sectors. His career includes significant roles in service operations, retail, sales, distribution, and business development. He previously worked at Aptec, an Ingram Micro Company, as Sales and Marketing Lead from 2018 to 2021 in Riyadh, Saudi Arabia, and currently serves as Cloud Product Manager at the same company since 2021.
Achievements
Throughout his career, Atif Rizvi has demonstrated a strong ability to lead teams through training and coaching, fostering accountability and ownership among team members. He has managed various operations, including inbound and outbound call centers, service recovery, and customer acquisition processes. His focus on employing best practices has contributed to improving efficiency, reducing costs, and increasing productivity within the organizations he has worked for.