Avantika Sidana
About Avantika Sidana
Avantika Sidana serves as the Head of Customer Experience at Airtel and has been the Associate Vice President at Microscan since 2019. She holds a Master of Arts degree from Pt. Ravishankar Shukla University, which she obtained between 1992 and 1994.
Current Role at Airtel
Avantika Sidana serves as the Head of Customer Experience Fl at Airtel, a position she has held since 2015. In this role, she is responsible for overseeing customer service strategies and enhancing customer satisfaction across various platforms. Her leadership contributes to Airtel's commitment to delivering quality service and improving overall customer engagement.
Current Role at Microscan
Since 2019, Avantika Sidana has been working at Microscan as the Associate Vice President. Based in Renton, Washington, she plays a crucial role in managing customer experience initiatives. Her focus is on optimizing service delivery and ensuring that customer needs are met effectively within the organization.
Education and Expertise
Avantika Sidana earned her Master of Arts degree from Pt. Ravishankar Shukla University in Raipur. She studied there from 1992 to 1994, which provided her with a strong academic foundation. This educational background supports her expertise in customer experience management and service delivery.
Professional Background
Avantika Sidana has over nine years of experience at Airtel and five years at Microscan, demonstrating her extensive background in customer experience roles. Her professional journey reflects a commitment to enhancing customer interactions and service quality in both telecommunications and technology sectors.