Avicenne G Katende Nee Kaya Mikalad
About Avicenne G Katende Nee Kaya Mikalad
Avicenne G Katende Nee Kaya Mikalad serves as an Operation Assistant for Complaint Support and Allocation at Airte in République du Congo. With a focus on complex complaint resolutions and mobile money interface configurations, she has contributed to the development of commission plans and the integration of online merchant projects since 2020.
Work at Airtel
Avicenne G Katende Nee Kaya Mikalad has been employed at Airtel as an Operation Assistant in the Complaint Support and Allocation department since 2020. In this role, she manages complex complaint resolutions related to bank-to-ZAP and ZAP-to-bank allocations. Her responsibilities include ensuring effective communication and resolution processes for customer complaints, thereby enhancing customer satisfaction and operational efficiency.
Education and Expertise
Avicenne studied at the Institut d'Administration et d'Entreprise/Institute of Administration and Business, where she earned a degree in Human Resources from 2007 to 2010. This educational background has equipped her with the necessary skills to manage human resource functions effectively. Her expertise extends to configuring mobile money interface functionalities and account channel architecture.
Background
Avicenne G Katende Nee Kaya Mikalad has a professional background that includes significant experience in the mobile money sector. She has developed a commission plan configuration based on sales channel grades, demonstrating her ability to align financial incentives with business objectives. Additionally, she has implemented the integration of online merchant projects using APIs, showcasing her technical skills and understanding of digital payment systems.
Achievements
In her role at Airtel, Avicenne has successfully managed complex complaint resolutions and contributed to the development of mobile money functionalities. Her work on commission plan configurations and online merchant project integrations highlights her impact on operational processes and customer service enhancements within the organization.