Bhanu Partap Pundir
About Bhanu Partap Pundir
Bhanu Partap Pundir is a Team Lead Manager in Customer Experience for B2B Emerging Business at Airtel, overseeing a team of over 60 reportees. He specializes in reducing billing-related complaints and managing a substantial monthly billing portfolio while driving retention efforts.
Current Role at Airtel
Bhanu Partap Pundir serves as the Team Lead Manager for Customer Experience in the B2B Emerging Business sector at Airtel. He has held this position since 2017, overseeing a team of over 60 direct and indirect reportees. His responsibilities include ensuring high productivity through effective agency management and adherence to processes. He focuses on enhancing customer satisfaction and reducing billing-related complaints.
Professional Experience
Prior to his current role, Bhanu Partap Pundir worked at several telecommunications companies. He was with Aircel from 2011 to 2017 as a Deputy Manager and Manager. His career also includes positions at Tata Teleservices Ltd. as a Collection officer from 2003 to 2005, and at Bharti Airtel Ltd. from 2005 to 2008 as a CSD Billing & Collections Officer. Additionally, he worked at Reliance Communications Ltd. as an Assistant Manager from 2008 to 2011.
Education and Expertise
Bhanu Partap Pundir completed his 10+2 in Commerce at Sr. Sec. School Raipurrani from 1996 to 1998. He earned a Bachelor of Commerce degree from Kurukshetra University from 1998 to 2001, followed by a Master of Business Administration (MBA) in Marketing from the same university from 2001 to 2003. His expertise includes managing B2B collection costs, reducing waivers, and driving retention efforts to minimize churn.
Financial Management Skills
In his current role, Bhanu Partap Pundir manages a significant portfolio that includes 180 million INR in monthly billing across Mobility, Fixed Line, and ILL/MPLS/Data products. He focuses on reducing bad debt through timely collection and recovery of outstanding balances, contributing to the overall financial health of the organization.