Brenda Macharia
About Brenda Macharia
Brenda Macharia is a Customer Service Executive at Airtel in Kenya, specializing in technical support and customer relationship management. She holds a Bachelor of Science in Information Technology from Meru University of Science and Technology and has experience in managing network operations.
Work at airtel
Brenda Macharia has been employed at airtel as a Customer Service Executive since 2021. In this role, she is responsible for managing customer contact queues and ensuring that customer tolerance levels are maintained. Her work focuses on delivering effective service delivery and enhancing customer relationship management, which contributes to increasing the customer base. Brenda also plays a significant role in generating daily productivity reports related to revenue-generating activities through customer interactions.
Education and Expertise
Brenda Macharia studied at Meru University of Science and Technology (MUST) from 2014 to 2018, where she earned a Bachelor of Science degree in Information Technology. Prior to this, she attended Kahuhia Girls High School, completing her Kenya Certificate of Secondary Education from 2009 to 2013. Her educational background equips her with the skills necessary for delivering technical support and escalation support in IT environments.
Background
Brenda Macharia has a background in managing network operations, with experience in maintaining both local area networks and wide area networks across multiple platforms. This technical expertise supports her role in customer service, where she applies her knowledge to resolve customer issues effectively.
Skills in Customer Service
Brenda Macharia is skilled in delivering technical support and escalation support within IT environments. Her ability to manage customer contact queues and maintain customer tolerance levels is essential for effective service delivery. Through her customer interactions, she contributes to increasing the customer base and enhancing overall customer satisfaction.