Chandan Sharma
About Chandan Sharma
Chandan Sharma is a Business Manager at Airtel Digital TV, with a background in telecommunications and sales management. He has held various roles in companies such as Vodafone, Tata Teleservices, and Reliance Communications, and he holds an MBA in Marketing from MIT School of Telecommunications.
Work at Airtel Digital TV
Chandan Sharma has been serving as the Business Manager at Airtel Digital TV since 2018 in Pune, Maharashtra, India. In this role, he oversees various operational aspects, including the hiring and training of installation engineers and sales staff to enhance service delivery. He coordinates with the National Escalation desk to troubleshoot and resolve complex customer service issues, ensuring high levels of customer satisfaction. Additionally, he implements field audits to improve service and installation quality.
Previous Experience in Telecommunications
Before joining Airtel Digital TV, Chandan Sharma held several positions in the telecommunications sector. He worked as an Assistant Manager at Vodafone from 2015 to 2018 in Solapur, Maharashtra, where he contributed to operational management. Prior to that, he served as a Channel Sales Manager at Tata Teleservices Ltd for one year in 2014. His experience also includes a role as a Territory Business Manager at Airtel from 2010 to 2013 and as a Territory Sales Manager at Reliance Communications for six months in 2013.
Education and Expertise
Chandan Sharma earned his Master of Business Administration (MBA) in Marketing from the MIT School of Telecommunications, studying from 2007 to 2009. This educational background has equipped him with the necessary skills and knowledge to excel in his roles within the telecommunications industry, particularly in sales and customer service management.
Account Management and Service Delivery
In his current role, Chandan Sharma maintains high-profile accounts, including VIPs and corporate clients, ensuring exceptional service and satisfaction. He is responsible for effective inventory management, which includes daily tracking of Lapu Balance, Activation Voucher, and STB Box stocks. His focus on optimizing service delivery contributes to the overall success of Airtel Digital TV.