Chinedum Ade Aruwaji, Cssbb, Itil Practitioner
About Chinedum Ade Aruwaji, Cssbb, Itil Practitioner
Chinedum Ade Aruwaji is the Lead of Service Management and Governance at Airtel, overseeing a team of 56 employees dedicated to end-user support. He has a background in Estate Management from the University of Lagos and has significantly improved service delivery and reduced complaints during his career.
Current Role at Airtel
Chinedum Ade Aruwaji serves as the Lead of Service Management and Governance at Airtel, a position he has held since 2017. In this role, he manages a team of 56 employees nationwide, focusing on the end-to-end delivery of all end-user support functions. His leadership emphasizes effective service management and governance, ensuring that the team meets industry standards and operational goals.
Previous Experience at IBM - Airtel
Before his current role, Chinedum Ade Aruwaji worked at IBM - Airtel as a Service Level Manager from 2004 to 2015. During his 11 years in this position, he was responsible for process governance and reporting. He successfully eliminated major service disruptions by up to 98%, showcasing his ability to enhance service reliability and performance.
Education and Expertise
Chinedum Ade Aruwaji earned a Bachelor of Science (B.Sc.) degree in Estate Management from the University of Lagos, where he studied from 1996 to 2001. His educational background provides a foundation for his expertise in service management and governance, complemented by certifications such as CSSBB and ITIL Practitioner.
Achievements in Service Delivery
Throughout his career, Chinedum Ade Aruwaji has implemented process improvement methodologies that have led to a more efficient team structure. Notably, he reduced complaints from shops by up to 95% through effective management and service delivery, demonstrating his commitment to enhancing customer satisfaction and operational efficiency.
Training and Mentoring Initiatives
In his current role, Chinedum Ade Aruwaji conducts training and mentoring programs for his team members. These initiatives align with industry standards and aim to develop the skills and competencies of his team, fostering a culture of continuous improvement and professional growth within the organization.