Deepa Nair
About Deepa Nair
Deepa Nair serves as the Head of Partner Governance, Transition, and RMC at Bharti Airtel, bringing over 11 years of experience in operations and process management. She has held various roles within Airtel, including Customer Experience Head and Contact Center Ops Head, and possesses strong leadership and organizational skills.
Current Role at Bharti Airtel
Deepa Nair currently serves as the Head of Partner Governance, Transition, and RMC at Bharti Airtel. She has held this position since 2021, overseeing operations in Delhi, India. In this role, she is responsible for managing partner relationships and ensuring smooth transitions within the company's operational framework.
Previous Experience at Airtel
Deepa Nair has extensive experience at Bharti Airtel, having worked in various roles since 2003. She served as the Customer Experience Head for Airtel Fixed Line and Broadband from 2016 to 2018. Additionally, she was the Contact Center Ops Head from 2020 to 2021. Her tenure includes positions such as Process Owner for Voluntary Churn Management and Executive for Top Level Complaint Management.
Education and Academic Background
Deepa Nair completed her Bachelor of Science (B.Sc.) in Chemistry at Delhi University from 1997 to 2000. She also attended Kendriya Vidyalaya for her earlier education. Her academic background has provided her with a strong foundation for her career in operations and management.
Skills and Expertise
Deepa Nair possesses strong leadership, interpersonal, and communication skills. She has proven abilities in team management and customer relationship management. Her expertise includes operations, process management, and partner governance, with a focus on enhancing customer satisfaction and adhering to service level agreements (SLAs).
Career Timeline and Progression
Deepa Nair's career spans over two decades, beginning with her role as a Quality Analyst and Supervisor at vCustomer from 2001 to 2002. She has progressively advanced within Bharti Airtel, holding various positions from 2003 to 2021, including DGM for nine months in 2018. Her career reflects a commitment to operational excellence and customer service.