Deepak Dhar
About Deepak Dhar
Deepak Dhar is a Program Manager in Service Recovery Management at Bharti Airtel Services, where he has worked since 2015. He has over a decade of experience in customer service and management roles across various companies, including Samsung Electronics and Dish TV.
Work at Airtel
Deepak Dhar has been employed at Bharti Airtel Services since 2015, where he currently holds the position of Program Manager in Service Recovery Management. His tenure at Airtel spans nine years, during which he has contributed to various initiatives aimed at enhancing service recovery processes. Prior to his current role, he served as an Assistant Manager at Airtel from 2008 to 2012.
Previous Employment Experience
Before joining Airtel, Deepak Dhar worked at several companies in various roles. He was employed at Samsung Electronics as a Customer Experience Manager from 2013 to 2015. Earlier in his career, he worked at Dish TV as a Senior Executive from 2005 to 2008 and at Mark One Technocoms Private Limited as an Executive from 2003 to 2005. This diverse experience has contributed to his expertise in service management.
Education and Expertise
Deepak Dhar completed his Bachelor of Engineering degree after attending DAV Sr. Secondary School in Kathua, Jammu & Kashmir. His educational background has provided him with a strong foundation in engineering principles, which he applies in his current role in service recovery management.
Career Progression
Deepak Dhar's career has shown a clear progression in roles related to customer service and management. Starting as an Executive at Mark One Technocoms, he advanced to a Senior Executive position at Dish TV, followed by a managerial role at Samsung Electronics. His journey culminated in his current position at Airtel, where he oversees service recovery management.