Deepak Mehta
About Deepak Mehta
Deepak Mehta serves as the Vice President of Contact Experience at Airtel, where he has efficiently managed a scale of 140 million interactions since 2018. With a strong background in customer experience and operations, he has held various leadership roles within Airtel and GE Capital, demonstrating a commitment to self-improvement and customer advocacy.
Work at Airtel
Deepak Mehta has held multiple leadership roles at Airtel since 2007. He served as the Collections Head for B2B from 2007 to 2009, followed by a position as Head of Customer Experience in Retail from 2013 to 2014. He transitioned to General Manager of Customer Experience for the NCR circle from 2014 to 2017. In 2017, he became Vice President of Enterprise Experience, a role he held until 2018. Currently, he is the Vice President of Contact Experience, a position he has maintained since 2018, overseeing a scale of 140 million interactions efficiently.
Education and Expertise
Deepak Mehta has a strong educational background with a Master's in Commerce from Dr. Bhim Rao Ambedkar University. He also holds an MBA in Business Administration, Management, and Operations from Lal Bahadur Shastri Institute of Management. Additionally, he completed the Future Leader Program (FLP) and the Advance Leadership Program (ALP) at the Indian School of Business. He is certified with a Six Sigma Green Belt, indicating expertise in process improvement and operational excellence.
Background
Before joining Airtel, Deepak Mehta worked at GE Capital as Collections Head for the North region from 1998 to 2007. His extensive experience in customer service and operations management has shaped his career, allowing him to transition from handling individual customer needs to managing large-scale customer interactions effectively.
Achievements
Deepak Mehta is recognized for his ability to execute large-scale ideas within constraints. He focuses on increasing customer advocacy to enhance loyalty, product penetration, and revenue. His leadership style includes telling motivating narratives that inspire teams, contributing to a positive work environment and effective customer service strategies.
Commitment to Personal Growth
Deepak Mehta is dedicated to self-improvement and personal growth. His commitment to continuous learning and development is evident through his educational pursuits and professional certifications. This focus on growth not only benefits his career but also enhances the teams he leads at Airtel.