Deepti Dhawan
About Deepti Dhawan
Deepti Dhawan serves as the Deputy General Manager at Airtel, specializing in building efficiencies through Artificial Intelligence. With over 16 years of experience in the telecommunications industry, she has held various roles at Airtel, including Senior Operations Manager and Lead - Service Recovery.
Current Role at Airtel
Deepti Dhawan currently serves as the Deputy General Manager at Airtel, a position she has held since 2022. In this role, she focuses on enhancing operational efficiencies through the application of Artificial Intelligence. Her responsibilities include overseeing various operational strategies and ensuring that the company meets its performance objectives.
Previous Experience at Airtel
Deepti Dhawan has extensive experience at Airtel, having worked in various capacities since 2008. She held the position of Program Manager for Inbound OSCC from 2008 to 2014, followed by roles as Assistant Customer Service Manager and Business Manager for Inbound Verification Centers from 2014 to 2017. Additionally, she served as Senior Operations Manager from 2019 to 2022, where she specialized in Acquisition Operations.
Expertise in Telecommunications
With over 16 years of experience in the telecommunications industry, Deepti Dhawan possesses a strong background in Partner Management and has demonstrated skills in Data Analytics and Complaint Management. Her expertise contributes to her ability to build efficiencies within operations, particularly through the use of Artificial Intelligence.
Educational Background
Deepti Dhawan studied at Panjab University, where she earned her Bachelor's degree. This educational foundation supports her extensive career in the telecommunications sector, equipping her with the necessary knowledge and skills to excel in her various roles.