Dilip Kr Gupta
About Dilip Kr Gupta
Dilip Kr Gupta is a Retail Store Manager at Airtel in Gurgaon, India, with a diverse background in operations and technical support. He has previously held positions at IBM, Convergys, and Centum Learning Limited, and has earned two Bachelor of Arts degrees from Deendayal Upadhyay Gorakhpur University.
Current Role at Airtel
Dilip Kr Gupta has been serving as a Retail Store Manager at Airtel since 2019. In this role, he is responsible for overseeing the daily operations of the retail store, managing staff, and ensuring customer satisfaction. His experience in retail management contributes to the effective functioning of the store, enhancing the overall customer experience.
Previous Experience at IBM
Before joining Airtel, Dilip Kr Gupta worked at IBM as a Lead Operations from 2010 to 2016. During his six years in New York, he was involved in various operational tasks, contributing to the efficiency and effectiveness of the company's operations. His role at IBM provided him with significant experience in managing complex operational processes.
Experience at Convergys
Dilip Kr Gupta began his career at Convergys, where he worked as a Senior Technician Support from 2007 to 2009. During his two years in Cincinnati, Ohio, he provided technical support and assistance to customers, developing his skills in customer service and technical problem-solving.
Education and Academic Background
Dilip Kr Gupta studied at Deendayal Upadhyay Gorakhpur University, where he earned a Bachelor of Arts degree in English Language and Literature from 2003 to 2006. He further pursued another Bachelor of Arts degree from the same university from 2010 to 2011. His academic background in literature has equipped him with strong communication skills.
Role at Centum Learning Limited
After his tenure at IBM, Dilip Kr Gupta worked as a Deputy Manager at Centum Learning Limited from 2016 to 2017 in New Delhi. In this position, he contributed to the management and development of training programs, leveraging his operational experience to enhance learning outcomes.