Dinesh Patel
About Dinesh Patel
Dinesh Patel serves as the Head of Operations for Pan India at Airtel, where he oversees extensive service operations and customer installations. He has a background in network engineering and operations management, with significant contributions to revenue generation and service delivery efficiency.
Current Role at Airtel
Dinesh Patel serves as the Head of Operations for Airtel, overseeing operations across Pan India since 2018. In this role, he manages a substantial volume of customer installations and service requests, ensuring efficient service delivery. His leadership focuses on enhancing the company's operational capabilities and customer experience.
Previous Experience at Airtel
Prior to his current position, Dinesh Patel worked as the Customer Experience Head at Airtel from 2013 to 2018 in Gujarat. In this capacity, he was responsible for improving customer satisfaction and service quality, contributing to the overall success of the company's operations in the region.
Work Experience at Reliance Communications and Infocomm
Dinesh Patel has a background in telecommunications, having worked at Reliance Communications as an Assistant Manager in Planning & Operations from 2007 to 2008. He also served as a Network Engineer at Reliance Infocomm from 2004 to 2005. His experience in these roles provided him with a solid foundation in operational management and network engineering.
Educational Background
Dinesh Patel holds an MBA in Operations from NIM, where he studied from 2005 to 2007. He also earned an Engineer's degree in Electronics & Communications from Nirma University, completing his studies from 2002 to 2005. Additionally, he achieved his Higher Secondary Certificate in Science from N.M. High School between 1999 and 2002.
Key Achievements and Initiatives
Dinesh Patel implemented the Serve to Sell program, which transformed service operations into a revenue-generating center, contributing over 30 million in additional revenue. He plays a significant role in expanding the distribution and service network, particularly in rural areas, and manages a high volume of installations and service requests, maintaining an industry-leading turnaround time.