Divya Pavamani
About Divya Pavamani
Divya Pavamani is a Collections Manager with extensive experience in customer relations and service management. She has worked at various positions in Bharti Airtel and MTS Group, contributing to her expertise in the telecommunications sector.
Current Role at Muthoot Finance Ltd
Divya Pavamani serves as the Head of Customer Relations at Muthoot Finance Ltd since 2023. In this role, she is responsible for overseeing customer engagement and ensuring satisfaction within the organization. Her experience in customer relations contributes to effective communication strategies and service delivery.
Work at Bharti Airtel
Divya Pavamani has held multiple positions at Bharti Airtel from 2003 to 2023. She started as a Customer Account Specialist, followed by roles as a Risk Management Specialist, Recovery Specialist, Retail Services Manager, and Collections Manager. Her tenure at Airtel spans nearly two decades, showcasing her extensive experience in customer service and collections management.
Previous Experience at MTS Group
Divya Pavamani worked at MTS Group from 2009 to 2012. She held positions in Term Audit and Postpaid onboarding processes. Her experience at MTS Group provided her with foundational skills in auditing and customer onboarding, which have been beneficial in her subsequent roles.
Education and Expertise
While specific educational details are not provided, Divya Pavamani's extensive work history in customer service, collections, and risk management indicates a strong background in these areas. Her expertise has been developed through years of practical experience in various managerial roles.